Frequently asked questions


Cancellation Policy

  • The referral fee is non refundable or exchangeable unless a Sitter cannot be found or a Sitter cancels.

  • No fees are due to the Sitter unless a client cancels within 12 hours; in which case 50% of the Sitter's hourly rate is owed for the time slot scheduled.

  • If the Sitter is cancelled upon arrival then the full charge of the time slot is owed to the Sitter.

  • In the unlikely event that a Sitter cancels, St Albans Sitters will endeavour to find a similar replacement. If a babysitter cannot be found then the referral fee will be refunded.