Frequently asked questions
The referral fee is non refundable or exchangeable unless a Sitter cannot be found or a Sitter cancels.
No fees are due to the Sitter unless a client cancels within 12 hours; in which case 50% of the Sitter's hourly rate is owed for the time slot scheduled.
If the Sitter is cancelled upon arrival then the full charge of the time slot is owed to the Sitter.
In the unlikely event that a Sitter cancels, St Albans Sitters will endeavour to find a similar replacement. If a babysitter cannot be found then the referral fee will be refunded.