Frequently asked questions

Can I choose my Sitter?


It's natural, we all have favourites! When filling out a booking form you can request a Sitter you have used before and they will be the first Sitter contacted when looking for a match. If they are unavailable the Matchmaker will look for the next best thing!




Can you find me a regular Sitter to help with weekly childcare?


This service is primarily for ad hoc babysiittings. We do have Sitters who express availability for more regular arrangements such as after school nannying, however, this is subject to availability so please email to enquire.




​Is this an Agency?


No. Our Sitters receive 100% of their full and fair rate and do not pay any subscription fees to join. The client does not need to pay any sign up fees or ongoing membership fees. We have a thorough application process to ensure we are referring honest and trustworthy Sitters. This is a referral service connecting St Albans Sitters to St Albans families. All our St Albans Sitters are self employed.




Can I rebook my Sitter directly?


No. This service can only continue with bookings made via this website as we are not an agency so do not charge any hidden fees. Our Sitters have been vetted, interviewed and organised in order to enable St Albans families to easily find a trustworthy local Sitter. Our Sitters agree to only take re-bookings via this channel keeping trust at the heart of this service.




My plans have changed, can I move my booking?


The booking fee is non refundable and non exchangeable, unless in the event a Sitter cannot be found or a Sitter cancels and a replacement cannot be found.





 

Cancellation Policy

  • The referral fee is non refundable or exchangeable unless a Sitter cannot be found or a Sitter cancels.
     

  • No fees are due to the Sitter unless a client cancels within 12 hours; in which case 50% of the Sitter's hourly rate is owed for the time slot scheduled.
     

  • If the Sitter is cancelled upon arrival then the full charge of the time slot is owed to the Sitter.
     

  • In the unlikely event that a Sitter cancels, St Albans Sitters will endeavour to find a similar replacement. If a babysitter cannot be found then the referral fee will be refunded.